Q:  Do I have to reveal my medical history?

We are dedicated to protecting your privacy.  Your medical history will be collected when required and will only be used or disclosed for the purpose of adjudicating your claim.  For a copy of the privacy policy, please call us or visit our website.

Q:  I travel a lot.  Can I get a better deal?

Annual Multi-Trip Plans are good for frequent travelers.  You get the convenience of not having to purchase insurance each time you travel and you can take as many trips as you want all year.

Q:  I want to stay longer; can I extend my policy?

Yes, you can.  Just call us or the Insurance Company no sooner than seven days prior to the expiry of your policy.  You can purchase an extension provided you call (during business hours) at least 48 hours prior to the expiry of your first coverage.  You will be asked to clarify if you are in good health with no reason to expect medical treatment and that you have not filed any claims on the policy.  Extension fees will be charged.

Q:  Are there age limits for Visitors to Canada Plan?

Yes, this coverage is not available for persons over 85 years of age.  A policy may not be purchased for anyone less than 15 days old.

Q:  Will Visitors to Canada Plan pay for trips outside Canada?

Yes, provided the majority of the time on risk is spent in Canada.  Expenses incurred in your country of origin will not be covered.

Q:  What if I have an emergency or claim?

Travel Underwriters – In the event of hospitalization,

1.  Call World Wide Mediclaim Services Ltd., toll-free at:

1-800-663-0399 (in Canada and USA)

001-800-514-9976 (in Mexico)

604-278-4108 (collect call Worldwide)

800-663-00399 *(outside North America and Mexico)

2.  Send notices of claim or correspondence to:

World Wide Mediclaim Services Ltd.

11^th Floor, 6081 No. 3 Road

Richmond, BC

V6Y 2B2

T.I.C. - If you have been hospitalized, you must call the T.I.C. claims department at 1-800-882-5246 or call collect 604-639-8849 within 48 hours.  Failure to do so, without reasonable cause, will reduce eligible expenses by 20%.  To make a claim, fill out the Claim Form completely and include all original bills or start a claim online at out website:  www.travelinsurance.ca/customers/claims/.